EN 
PT 
ES Consultations of documents in Custody
Consultation of Documentation in Custody
Access to documents in custody at GADSA facilities it can be carried out in various ways, depending on the type of consultation, the urgency in accessing the documentation and according to the profile defined for a given user.
All handling in archive in custody The following is recorded and associated with the customer's request: date, time and identification of the GADSA employee responsible for handling. In this way, strict control of access to documents in custody at the GADSA archive facilities.
Any handling of the archive in custody is recorded and associated with the customer's request: date, time and identification of the GADSA employee responsible for handling.
In this way, strict control of access to documents held in GADSA's archive facilities is maintained.
Querying the original document
The customer makes the consultation request through the GADSA – SCA Online platform, using the original file or a copy.
The steps for requesting consultation of the original document are:
- Alert to archive operator - collection of original + physical location.
- Collection of a copy of the consultation request - Indication of the original in consultation.
- Registration of existence and delivery of the original.
- The original document is placed in an individual security bag for the customer.
Finally, the physical documentation is delivered upon signature of the delivery form by the customer.
document copy consultation
The steps when ordering a copy are:
- Alert to archive operator - collection of original + physical location.
- Collection of a copy of the consultation request - Indication of the original in consultation.
- The document is scanned and sent by email or made available through the SCA platform.
- Keep the original document.
Finally, the customer receives notification that the document is available for consultation on the SCA platform or by sending an email with an attached copy.
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